Do you accept Paypal?
This is due to the nature of vaping products, PayPal does not support payments against vaping products unfortunately.
Is it safe to use my credit/debit card on your site?
We prioritise your security and privacy by processing all payments
through Viva Wallet, a trusted and secure platform. Viva Wallet uses advanced encryption and fraud prevention technologies to protect your payment details. Additionally, we comply with PCI-DSS (Payment Card Industry Data Security Standards) to ensure the highest level of security for your transactions. Rest assured, your payment information is safe with us.
What should I do if I encounter an error during payment?
If you encounter an error during payment, please ensure your payment information is correct, check your internet connection, try a different payment method, and if the problem persists, contact our customer support team for assistance.
How to contact customer support regarding a payment issue?
You can contact our customer support team by email at [email protected], by phone at +44 161 740 7380, or through live chat, available on our website.
What should I do if my payment is declined?
There may be several reasons why your payment has declined. The most common issues include incorrect card details or a mismatch between the billing address and your card address. Other potential issues include insufficient funds, an expired card, bank restrictions, or fraud prevention measures. If the problem persists, please contact your bank or card provider for further assistance.